Return & Refund Policy – Nolson Shirts
Thank you for choosing Nolson Shirts for your men’s clothing purchases! We are dedicated to providing high-quality products and a smooth, hassle-free return experience. Please review our return and refund policy carefully.
30-Day Return Window
You may request a return within 30 days of receiving your T-shirt. To be eligible, the item must be in new, unused condition, with all original tags and packaging intact.
How to Initiate a Return
To start a return, please contact us at support@nolsonshirts.com. We will provide you with return authorization and detailed instructions. Returns without prior approval cannot be accepted.
Return Shipping Labels
- Defective Products: Nolson Shirts provides a prepaid return shipping label.
- Customer Remorse (Change of Mind): Customers are responsible for return shipping costs.
Accepted Product Conditions
Returns are accepted only for T-shirts that are new, unused, and show no signs of wear, damage, or washing.
Restocking Fee
We do not charge any restocking fees.
Damaged or Incorrect Items
If you receive a damaged, incorrect, or faulty item, please contact us immediately at support@nolsonshirts.com with clear photos. We will resolve the issue promptly by providing a replacement or refund.
Exchanges
Exchanges are available for damaged, defective, or incorrect items. Contact us to initiate the process.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund:
Rejected Refunds: Items that do not meet the return criteria (used, damaged, missing tags) will be returned to you at your cost.
Approved Refunds: Refunds will be processed to your original payment method within 7 business days.
CONTACT INFORMATION:
Store Name: Nolson Shirts
Trade Name: NICOTEX B.V.
Vat Number: NL860748911B01
KVK number: 76687198
Business Address: Gerard Douplein 2, 1072 VE Amsterdam, Netherlands
Phone: +31 6 48820636
Email: support@nolsonshirts.com
Business Hours: Our customer service hours are Monday – Friday, 09:00 – 17:00 (CET)
Order Cut-off Time: 5 PM (CET)